Due to the current COVID-19 pandemic creating limitations on travel to our place of business, the process for delivery of both daily requests and issuance of renewal certificates will be exclusively via electronic distribution. With many businesses not able to work from the office, mailing certificates is also not an effective way to distribute them. It is imperative that you provide an email address for all certificate holders.
Your Certificate Specialists may have recently provided (or soon will provide) a current Certificate Holder list for your review. This spreadsheet will include a column for Certificate Holder email addresses. Please provide as many Certificate Holder email addresses as possible so those certificates can be sent electronically at renewal. This will be our primary way of sending renewal certificates. You have the option of setting a “date off” for each certificate. Unless we are notified or a date is provided, certificates will be issued for 2 years and then rendered inactive.
As always, we will provide you with a PDF of all your renewal certificates for your files. This PDF can also be used to pull copies of renewal certificates that may be requested by Certificates Holders that did not have email addresses in our system.
We understand it may be difficult to pull this information for all of your Certificate Holders at this time. If you do not have email addresses for any of the Certificate Holders, they will likely reach out requesting a renewal copy at some point. Please forward that request to your Certificate Specialist and they will send a renewal certificate and update our system with the email address.
Please direct all certificate related inquiries and submissions to firstname.lastname@example.org.
We really appreciate your understanding of the current situation we are all in. Let us know if you have any questions. Thank you!